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Frequently Asked QuestionsThank you for your interest in Copag USA. The following are a list of frequently asked questions. If you can not find the answer to your question here, please contact us and we will be happy to assist you.
What is the difference between 100% plastic cards and plastic coated paper or plain paper based playing cards?100% plastic playing cards are exactly as their name implies in that they are made from 100% plastic. These cards have the characteristics of plastic once they are extremely durable, flexible and water resistant. 100% plastic playing cards will last significantly longer than plastic coated or paper only playing cards. They are more secure because they are very difficult to mark during play.  Back to Top
How do you ship Copag Cards?Please click here to review our Shipping Policy Back to Top
How much is shipping going to cost?Domestic orders (in the United States) have a flat shipping rate of $5.99.
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What is your privacy policy?Please click here to review our Privacy policy Back to Top
Are 100% Plastic Cards used in casinos?Yes. The primary use for 100% plastic playing cards in the casino is within the poker room. Since poker is a game where the players handle the cards extensively, plastic cards are preferred due to the durability and the additional security that they provide over its paper based counterpart. Back to Top
Are Copag Cards used in casinos?Yes, Copag cards are used in casinos throughout the world. Copag is dealt in many of the finest poker rooms across the United States. Back to Top
Are Copag Cards used in televised poker events?Yes, Copag is the official card for the World Series of Poker and has been dealt in some of the World Poker Tour events that you may have seen on television. Back to Top
Is Copag the official card of the World Series of Poker?Yes, Copag is the official playing cards for the World Series of Poker for 2006 as it was in 2005 event as well. The World Series of Poker is a first class event and they chose Copag for the quality that our cards bring to the table. Back to Top
Can I have my order shipped overnight?Please call our customer service phone line to request the possibilities for this service. The shipping cost will vary depending on where you live and the service that you request. The phone number is: 1-866-435-0194. Back to Top
Why do plastic playing cards cost more than a regular deck of playing cards?There are many reasons for the price difference. The process of manufacturing plastic playing cards is much more involved than paper based playing cards. Additionally, the plastic raw material is more expensive than paper stock. Back to Top
I am having a problem placing an order, what should I do now?If there is a technical problem with the website please contact the webmaster at webmaster@copagusa.com. If there is a problem with processing your credit card it is most likely due to the address you are submitting in the order. The shipping address in your order should match the billing address on your credit card for security reasons. Back to Top
Does Copag Cards have a warranty?Yes, Copag has a guarantee. Within each deck you will find a guarantee card. Each guarantee card states that if a manufacturing defect is found in a Copag deck before it has been extensively used, we will be glad to replace it. Keep your guarantee card in case you need it before extensive use of your playing cards. The warranty department’s contact information is included on the guarantee card as well. Back to Top
Can I buy the cards I have seen being used on the World Series of Poker?Currently that is not a possibility. Back to Top
What is the difference between poker size and bridge size cards?A poker size playing card, also known as wide size, is 2.5 inches wide by 3.45 inches tall. A bridge size playing card, also known as narrow size, is 2.25 inches wide by 3.5 inches tall. Other than the size difference, both decks are the same. In fact, most poker rooms across the United States deal a bridge size playing card in their poker rooms. Both are perfectly acceptable for any game that uses a standard deck of playing cards. Back to Top
What is the different between a jumbo indexed and a regular indexed playing card?The index refers to the size of the pip on the face of a playing card. A pip is the number or letter and the corresponding suit that is displayed in the upper left and bottom right hand corners of a playing card. Back to Top
Do 100% plastic playing cards feel the same as paper based playing cards?100% plastic playing cards have a different feel than paper playing cards. The surface is smoother and the card is generally more flexible. A smooth flexible plastic card improves dealing and speeds up game play. A flexible card is also more durable. Back to Top
How to clean your COPAG cards?
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How long will Copag cards last?The longevity of your Copag Cards differs depending on how they are handled during play. Therefore, we can not give an accurate length of time that they will last. However, they will last significantly longer than paper based playing cards. Back to Top
Do you have a store I can visit?Copag Cards are not widely sold in brick and mortar stores. Many stores that specialize in poker, games, or playing cards will often carry Copag Cards. 100% plastic playing cards are a novel concept but we expect that you will soon find Copag in a store near you. Back to Top
Where are you located?Copag is a Brazilian company. Copag USA is the United States Division of Copag. We are currently located in Miami with our retail shipping base housed in Indianapolis, Indiana and our wholesale shipping based out of Miami, FL. Back to Top |
